Early Bird Discount for Improving Food Safety in a Changing World Conference 20th March 2019 Training CIH Scotland: Supporting People and Communities 19th March 2019 The Noise App Prohibiting the use of a Hazardous Staircase 18th March 2019 RIAMS New Developments and a New RIAMS. Time to Subscribe? 15th March 2019 RIAMS Thank You to Everyone Who Helped Make Our ASB Conference Happen 13th March 2019 The Noise App Free Legal Updates through RIAMS Communities 12th March 2019 RIAMS Come and See us at CIH Scotland Conference 6th March 2019 The Noise App New SRS Bitesize Guides Now Available 6th March 2019 RIAMS Improving Food Safety in a Changing World Conference 5th March 2019 Training Reviewing the First SRS Subscriber Workshop 4th March 2019 RIAMS Happy Second Birthday, RIAMS Communities 1st March 2019 RIAMS Last Chance to Book Your Place for Transforming ASB Investigation and Enforcement Conference in London 28th February 2019 RIAMS New HHSRS Worked Examples Now Available  21st February 2019 RIAMS Housing Professionals: Get Involved in the HHSRS Review Scoping Survey 20th February 2019 RIAMS Reviewing the RIAMS Local NI Meeting 19th February 2019 RIAMS Things Not to Consider When Issuing an Improvement Notice 18th February 2019 RIAMS Happy Fourth Birthday to The Noise App 15th February 2019 The Noise App Reviewing CIEH Year Ahead Conference 13th February 2019 RIAMS A Hat Trick of Training Days 5th February 2019 Training Strict Liability Offences and Mens Rea under Welfare of Animals at the Time of Killing Regulations 2015 30th January 2019 RIAMS Delving into the RHE Annual Survey 2018 Results 30th January 2019 RIAMS Announcing the Winner of the RHE Annual Survey 2018 24th January 2019 RIAMS

The Noise App Case Study: Managing Demand on Professional Officers Through Service Redesign

21st November 2018 The Noise App

Earlier this year, we spoke to Carly Hall, Regulatory Services Manager at Cheshire West and Chester Council about The Noise App. The Council have a population of 335,000 and deal with approximately 1,000 noise complaints. The organisation began using The Noise App in late 2015.

Prior to the introduction of The Noise App, Cheshire West and Chester received complaints through their call centre or through an online form; they then requested the complainants fill in a noise diary sheet. This method frequently involved “time-consuming efforts of chasing people, repeat calls and a lot of time dealing with spurious complaints that lacked substance to act on. Long telephone conversations with disgruntled complainants also featured regularly.”

Since introducing The Noise App, “the triage team has received just over one thousand noise complaints and around 700 of these have been received via The Noise App.” The triage team assess the information, gather the evidence and then pass this onto a professional officer for further investigation.

“The Noise App has helped deliver huge benefits. It helps us to prioritise our investigations, filter out those with no substance and provide evidence to support further action. Since its implementation, the number of cases of noise that I investigate has dropped to probably around a fifth of what it was previously.”

For more on how The Noise App helped manage the demand on professional officers at Cheshire West and Chester Council, click here.