Requiring Flood Prevention when Issuing Improvement Notices 19th June 2019 RIAMS Sponsoring the John Connell Awards 2019 12th June 2019 The Noise App New Animal Health Library Now Available 11th June 2019 RIAMS New Trainers Wanted 5th June 2019 Training Launching our new Animal Health Library at the CTSI Symposium   5th June 2019 RIAMS CIEH Noise Survey 2019 4th June 2019 The Noise App Last Chance to Book Your Place on the Improving Food Safety Conference 4th June 2019 Training Join our Mailing List for Updates Straight to Your Inbox 30th May 2019 RIAMS New RIAMS User Guides Now Available 28th May 2019 RIAMS Refresh Your Investigation Skills with RHE 23rd May 2019 Training How Can RIAMS Help with Tackling Noise Nuisance? 22nd May 2019 RIAMS Using The Noise App to Tackle Complaints 21st May 2019 The Noise App Noise Action Week Begins 21st May 2019 The Noise App New Categories Now Available on Reportable 15th May 2019 Reportable New RIAMS Now Available 14th May 2019 RIAMS Book The Must-Attend Food Conference of 2019 Now! 13th May 2019 Training Positive Social Outcomes from Citizen Reporting 10th May 2019 The Noise App New RIAMS Website Going Live Next Week 8th May 2019 RIAMS e-Learning Courses Available Through RHE 7th May 2019 Training Supreme Court Decision on Mechanically Separated Meat 2nd May 2019 RIAMS The Noise Nuisance Solution 2nd May 2019 The Noise App The New App for Accurate and Secure Reporting  1st May 2019 Reportable New Housing App Under Development  30th April 2019 RIAMS

The Noise App Case Study: Managing Demand on Professional Officers Through Service Redesign

21st November 2018 The Noise App

Earlier this year, we spoke to Carly Hall, Regulatory Services Manager at Cheshire West and Chester Council about The Noise App. The Council have a population of 335,000 and deal with approximately 1,000 noise complaints. The organisation began using The Noise App in late 2015.

Prior to the introduction of The Noise App, Cheshire West and Chester received complaints through their call centre or through an online form; they then requested the complainants fill in a noise diary sheet. This method frequently involved “time-consuming efforts of chasing people, repeat calls and a lot of time dealing with spurious complaints that lacked substance to act on. Long telephone conversations with disgruntled complainants also featured regularly.”

Since introducing The Noise App, “the triage team has received just over one thousand noise complaints and around 700 of these have been received via The Noise App.” The triage team assess the information, gather the evidence and then pass this onto a professional officer for further investigation.

“The Noise App has helped deliver huge benefits. It helps us to prioritise our investigations, filter out those with no substance and provide evidence to support further action. Since its implementation, the number of cases of noise that I investigate has dropped to probably around a fifth of what it was previously.”

For more on how The Noise App helped manage the demand on professional officers at Cheshire West and Chester Council, click here.