Announcing the Winner of the Best Innovative Environmental Health Solution Award 15th November 2019 RIAMS Housing Resources Available Through RHE 14th November 2019 RIAMS Keeping Pace: Housing Training with RHE 13th November 2019 Training Anti-social Behaviour: Building a Strong Foundation 12th November 2019 RIAMS Sponsoring the CIEH Excellence Awards 11th November 2019 RIAMS Introduce Successful Commercialisation Strategies 5th November 2019 RIAMS Analysing the RIAMS Product Survey Results 5th November 2019 RIAMS Introducing RHE Housing Month 1st November 2019 RIAMS Get Involved - Statutory Nuisance Survey 2019 1st November 2019 RIAMS The Effects of Unaffordable Housing on Mental Health 31st October 2019 RIAMS Sponsoring the Best Innovative Environmental Health Solution Award 31st October 2019 RIAMS Have you ever wanted to submit pictures through The Noise App? 30th October 2019 The Noise App One Month to go Until the RHE Housing Conference 30th October 2019 Training Announcing the Winner of the RIAMS Product Survey 2019 30th October 2019 RIAMS Arrange Your Free Demo Today 29th October 2019 Reportable Establishing Liability of Privatised Inspectors 29th October 2019 RIAMS New Health and Safety Direct Package Now Available 24th October 2019 RIAMS Bristol City Council Win at the Noise Oscars 2019 24th October 2019 The Noise App What is Whitedocs? 23rd October 2019 Whitedocs Confirming Discretionary Powers of the First-tier Tribunal 23rd October 2019 RIAMS Reviewing The Housing App Focus Group 22nd October 2019 RIAMS Have You Booked Your Place at One of Our RIAMS User Groups? 21st October 2019 RIAMS Anti-social Behaviour Resources from RHE  16th October 2019 RIAMS The John Connell Awards 2019 15th October 2019 The Noise App Brexit Preparations 10th October 2019 RIAMS

The Noise App Case Study: Managing Demand on Professional Officers Through Service Redesign

21st November 2018 The Noise App

Earlier this year, we spoke to Carly Hall, Regulatory Services Manager at Cheshire West and Chester Council about The Noise App. The Council have a population of 335,000 and deal with approximately 1,000 noise complaints. The organisation began using The Noise App in late 2015.

Prior to the introduction of The Noise App, Cheshire West and Chester received complaints through their call centre or through an online form; they then requested the complainants fill in a noise diary sheet. This method frequently involved “time-consuming efforts of chasing people, repeat calls and a lot of time dealing with spurious complaints that lacked substance to act on. Long telephone conversations with disgruntled complainants also featured regularly.”

Since introducing The Noise App, “the triage team has received just over one thousand noise complaints and around 700 of these have been received via The Noise App.” The triage team assess the information, gather the evidence and then pass this onto a professional officer for further investigation.

“The Noise App has helped deliver huge benefits. It helps us to prioritise our investigations, filter out those with no substance and provide evidence to support further action. Since its implementation, the number of cases of noise that I investigate has dropped to probably around a fifth of what it was previously.”

For more on how The Noise App helped manage the demand on professional officers at Cheshire West and Chester Council, click here.