Get the Latest - RRO’s, Improvement and Prohibition Notices 22nd August 2019 RIAMS Last Chance to Get Your 10% Discount on RIAMS Training 21st August 2019 RIAMS Book Now to Get Your Early-Bird Discount 21st August 2019 Training Times Running out to Join us at the Houses of Parliament 20th August 2019 The Noise App How to Add Favourites and Use Shared Favourites 20th August 2019 RIAMS Upcoming Training Courses with RHE 20th August 2019 Training Did you speak to us at the CIH NI Housing Festival? 14th August 2019 RIAMS How do the Public Report to You? 13th August 2019 The Noise App Kicking off our new ‘How to’ Series 12th August 2019 RIAMS Launching The Noise App in Australia 7th August 2019 The Noise App Do you Follow the Legal and Enforcement Community? 7th August 2019 RIAMS RSPH Food Safety: It’s a Risky Business 6th August 2019 Training Get Your 10% Discount on RIAMS Training 6th August 2019 RIAMS RIAMS User Groups Coming Soon 5th August 2019 RIAMS How to ‘Follow’ a group on RIAMS Communities 5th August 2019 RIAMS Latest from the Housing Health Bulletin 1st August 2019 RIAMS Join us at the Houses of Parliament for the John Connell Noise App Award 2019 31st July 2019 The Noise App Meeting with ALEHM in Westminster 31st July 2019 RIAMS New Legal Digest Assessing a Company Directors’ Personal Liability 30th July 2019 RIAMS Find out more about the Speakers for our Housing Conference 2019 29th July 2019 Training Who is Reportable For? 29th July 2019 Reportable A Letter From Our Managing Director 29th July 2019 RIAMS How Does Reportable Work? 22nd July 2019 Reportable Now Taking Nominations for the John Connell Awards 2019 17th July 2019 The Noise App Establishing a Breach of the HMO Management Regulations 16th July 2019 RIAMS

Delving into the RHE Annual Survey 2018 Results

30th January 2019 RIAMS

Last week, Stuart Kenney, from Cornwall Council, was announced as the winner of the RHE Annual Survey 2018. Once again, congratulations. We’ve now been through the results of the survey and there are some highlights below.

Libraries
Looking firstly at the feedback on RIAMS Libraries, respondents were very happy with RIAMS in terms of accuracy and relevance with these features getting 4 or 5 stars from 84.5% and 84.8% of respondents respectively. 70.77% of respondents also gave RIAMS 4 or 5 stars for website ease of use.

Quite understandably, the impact of BREXIT is surrounded by lots of uncertainty. We’ll keep our finger on the pulse so you don’t have to.

Communities
Moving onto RIAMS Communities, 66.7% of respondents rated their user experience as either 4 or 5 stars. Additionally, when asked why they had joined Communities, 30.2% reported that this was because it is a secure place for regulators to share information (it is restricted to gov.uk and approved user only) and 21.7% reported that it is the best place to ask questions and join discussions. 

It is clear that some work is needed in order to improve search functions on both Libraries and Communities. This has been fed back to our development team and is something that we intend to address on the new RIAMS version 3 due for release this year.

The Noise App
Turning our attention to The Noise App, almost 90% of respondents reported that the app had improved the noise investigation process. Additionally, 76.2% of respondents gave the app 4 or 5 stars as a tool for complaint handling and 60% of respondents rated resident responses to the app as 4 or 5 stars.

RHE Training
Training was delivered to over 1,400 delegates in 2018 and over 97% of respondents would recommend our training to someone else. Course content, trainer style and method, delegate resources and administrative support were awarded 4 or 5 stars by 84.8%, 81.3%, 74.2% and 81.8% of respondents respectively.