Collaborate using RHE Services

3rd April 2019 RIAMS

With an increased focus on collaboration and sharing resources, there are a number of ways you can share information and collaborate more easily using RHE services.

RIAMS Communities - Private Communities
There is a wide variety of public forums available on Communities which can be accessed by local authority and other approved users. For RIAMS subscribers, there is an additional option to create private groups which makes sharing information, discussions and collaboration much easier.

These groups need to be created by a subscriber, but anyone can be invited to join these groups by approving their email address. If you wish to allow access to a wider audience, you can approve the domain.

You can create folders in these groups and when uploading documents, such as meeting minutes or agendas, these can be uploaded directly to the folder or to the discussion and discussions are updated in real time, so you always get the most up to date picture.

Private communities can be used for working and regional groups, single and multi-organisational projects and much more and by creating a central point for sharing information, groups can be managed easily, save time and resources.

The Noise App - Sharing Cases
When investigating noise nuisance issues, you may need to work with other organisations as you examine the issue, such as the police, social services or solicitors. Using The Noise App, you can easily share cases with those organisations.

If you subscribe to The Noise App, you can view the latest ‘How to’ covering how to share cases on The Noise App website. To overview though, when you share a case, the recipient will get a notification via email to let them know the case has been shared with them.

The recipient will then be able to view a read-only version of the case. They can listen to the recordings and view the Complainant Details, Source Address and Reports but they are not able to make any changes to the case and the Activity Log and Case Notes are not included. Access can also be revoked at any time.

Speaking with Newcastle-under-Lyme about this functionality, they said it has been a ‘significant benefit…[enabling] us to support action by others, for example in cases where noise nuisance remedy is not appropriate. We have worked successfully with Housing Associations in relation to tenancy issues and with Social Services/Mental Health Services. In one case, evidence gained through The Noise App informed the redesign of a package of care for a social services client.”

So, these are just two ways for you to make collaboration and information sharing easier using RHE services. We’ll be delving more into user experiences very soon, so keep your eyes peeled.