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Avoiding Direct Contact Using Remote Servicing of Noise Complaints

27th March 2020 The Noise App

By enabling remote complaint servicing, The Noise App will reduce personal exposure to potentially active cases of Coronavirus. The app was designed to make leaving the office to investigate noise complaints a thing of the past and for the duration of the Coronavirus outbreak, this is an important feature. We are noticing the reporting volumes have not dropped off with the current Coronavirus outbreak. In fact this weekend (21 and 22 March 2020) the reporting volume rose by 20%. We anticipate they may rise further as more people are confined to their homes. Social distancing may not extend to people turning their music down.

With over 240 public bodies using The Noise App, most are now able to provide their noise investigation services remotely and undertake only the most essential site visits. The app is servicing this new environment with residents being able to submit data without requiring the installation of onsite equipment. Once your organisation is signed up to The Noise App, residents can install the app onto their smartphones and submit data straightaway. Our team is continuing to provide online and telephone user support and online walkthroughs. There are also online FAQs, guides and public information sheets.

If your organisation is joining The Noise App you’ll find it is an out of the box solution that can be deployed in one day. The app is backed by a cloud platform for case management with many useful features that include case allocation, case sharing across agencies, notifications and data protection. We provide 4-week free trials so that you try before you buy.

Our Sales and Support Teams are still available within our working hours of Mon-Fri 9-5. For sales or support enquiries please use the following channels:

Support: support@thenoiseapp.com / 01174 033 584
Sales: sales@rheglobal.com / 01174 033 584