Scheduled Maintenance on The Noise App 10th June 2021 The Noise App Customer Story: Delivering Evidence of Threatening and Abusive Behaviour 27th May 2021 The Noise App New Food Allergen Risk Assessment e-Learning Course 20th May 2021 Training Accessibility Changes to RHE Services 20th May 2021 The Noise App Thank You to Everyone Who Helped Make Our ASB Conference Happen 6th May 2021 Training New Controls on Domestic Solid Fuels 5th May 2021 Training Customer Story: Improving Service Delivery 28th April 2021 The Noise App ASB: Partnership Working 6th April 2021 RIAMS Help Businesses in Your Area Get Ahead 1st April 2021 Training Are you interested in Private Groups? 11th March 2021 RIAMS Help to Shape the Future of the Housing Health and Safety Rating System: Participate in our Online Surveys 3rd March 2021 Training RIAMS Search Improvements 19th February 2021 RIAMS Helping to Manage Service Demand Around ASB and Environmental Crime 3rd February 2021 Reportable ‘Open To All’ RIAMS Training Now Available 8th January 2021 RIAMS Attendance at the Welsh Noise Regulators Forum 10th December 2020 The Noise App RIAMS Survey Results and Winner Announcement 10th December 2020 RIAMS The Noise App Experiences - Bristol City Council 4th November 2020 The Noise App Keeping You Up-To-Date on Covid-19 Changes 30th October 2020 RIAMS Introducing David Smith - New Housing Forum Contributor 30th October 2020 RIAMS More Spaces Now Available for ASB Powers Webinar 29th October 2020 Training Coming Soon! ASB Powers Webinar 6th October 2020 Training World Environmental Health Day 29th September 2020 RIAMS Building and Fire Safety Reform Post-Hackitt 15th September 2020 RIAMS RIAMS Libraries User Survey 2020 4th September 2020 RIAMS Using Technology to Move with the Times 28th August 2020 The Noise App

The Noise App Experiences - Bristol City Council

4th November 2020 The Noise App

Cases of noise pollution and ASB were high prior to the Covid-19 pandemic arriving in the UK. It is unclear whether this was the result of societal changes, with people being less caring and compassionate about the impact their behaviour has on others. Or is it that we’re becoming less tolerant in general? Coupled with the impact of the austerity measures, this meant that the pressures were increasing on those who have to sort out these disputes and conflicts.

The national lockdown back in March saw a surge in noise and ASB complaints around the country. As people were required to spend more time in their homes, some were subjected to intrusions and circumstances that they didn’t normally have to endure. In many cases, stress levels were elevated on both sides of the party wall, so the role of arbitrator fell to local authorities, housing associations and ASB officers. Deciding if behaviours are reasonable or otherwise is difficult under normal conditions. But a whole new dimension to service planning and delivery had to be factored in, as investigating organisations re-jigged their operating arrangements so that their staff weren’t exposed to avoidable risk.

The feedback from organisations that utilise The Noise App as one of their tools for managing noise pollution and ASB problems was already very positive. To learn that it was ‘invaluable’ to some organisations in enabling service provision to continue almost unaffected during Covid-19 is reassuring. It is also heartening to know that the voice of victims was still being heard. From conversations with subscribers up and down the country, examples of how the app has assisted them are being collated in a series of case studies. The intention is to give an insight into how the app can support caseload management and specific investigations, where collecting evidence to substantiate the existence of a problem is crucial. Cases still have to be constructed, the reliability of witnesses assessed and evidence formally introduced; these case studies will explain how investigating officers have utilised The Noise App to overcome hurdles.

Whilst evidence from The Noise App has been used extensively to support both criminal and civil enforcement action, some organisations remain concerned about the use of such evidence in legal proceedings. It is known that many cases have successfully proceeded through the court processes, with evidence gathered through The Noise App not figuring as a matter of contention. The courts are familiar with dealing with cases where evidence is gathered and presented through the use of modern technology. What the Bench wants to understand is the impact that the issue or behaviour is having on the victim and this is where The Noise App reports and recordings can help. Hopefully, the case studies will provide an element of 'levelling the playing field’ by giving colleagues the insight into how others are utilising it and, in turn, giving them the confidence to use evidence from The Noise App in their own cases.

We’re grateful to Bristol City Council’s Neighbourhood Enforcement Team for the first case study. It outlines how they have used The Noise App to tackle their historic backlog of cases and integrate the app into the operational arrangements they have developed for investigating noise pollution and ASB problems. The new operating model has seen a reduction in the number of complaints received, faster resolution of cases, a greater degree of confidence amongst the team members in tackling problems and the ability to focus resources where the needs of victims are greatest.

The full case study will be released soon so keep your eyes peeled.