Scheduled Maintenance on The Noise App 10th June 2021 The Noise App Customer Story: Delivering Evidence of Threatening and Abusive Behaviour 27th May 2021 The Noise App New Food Allergen Risk Assessment e-Learning Course 20th May 2021 Training Accessibility Changes to RHE Services 20th May 2021 The Noise App Thank You to Everyone Who Helped Make Our ASB Conference Happen 6th May 2021 Training New Controls on Domestic Solid Fuels 5th May 2021 Training Customer Story: Improving Service Delivery 28th April 2021 The Noise App ASB: Partnership Working 6th April 2021 RIAMS Help Businesses in Your Area Get Ahead 1st April 2021 Training Are you interested in Private Groups? 11th March 2021 RIAMS Help to Shape the Future of the Housing Health and Safety Rating System: Participate in our Online Surveys 3rd March 2021 Training RIAMS Search Improvements 19th February 2021 RIAMS Helping to Manage Service Demand Around ASB and Environmental Crime 3rd February 2021 Reportable ‘Open To All’ RIAMS Training Now Available 8th January 2021 RIAMS Attendance at the Welsh Noise Regulators Forum 10th December 2020 The Noise App RIAMS Survey Results and Winner Announcement 10th December 2020 RIAMS The Noise App Experiences - Bristol City Council 4th November 2020 The Noise App Keeping You Up-To-Date on Covid-19 Changes 30th October 2020 RIAMS Introducing David Smith - New Housing Forum Contributor 30th October 2020 RIAMS More Spaces Now Available for ASB Powers Webinar 29th October 2020 Training Coming Soon! ASB Powers Webinar 6th October 2020 Training World Environmental Health Day 29th September 2020 RIAMS Building and Fire Safety Reform Post-Hackitt 15th September 2020 RIAMS RIAMS Libraries User Survey 2020 4th September 2020 RIAMS Using Technology to Move with the Times 28th August 2020 The Noise App

Thank You to Everyone Who Helped Make Our ASB Conference Happen

6th May 2021 Training

Over the course of last week, we delivered our first online conference Effectively Tackling ASB. We would like to extend a big thank you to all the speakers who shared their knowledge and expertise on a range of ASB matters, and to all the delegates from 40+ organisations from across the country that attended.

We adopted an optimistic title for the conference but what became clear across the three days was how complex, varied and challenging ASB issues can be. The scale of the problem and the number of victims up and down the country is worrying and does pose a major headache for those working in this field. Examples of good practice, innovation and success are being identified and it will be important to share these at a time when officers and services continue to face budget and capacity pressures.

The legal provisions and ‘tool kits’ available for tackling such unreasonable behaviours are extensive but, for a variety of reasons, they are not necessarily being employed in a consistent manner and as enthusiastically by all organisations and agencies empowered to use them. Hopefully, through shared experience and learning from colleagues, they will be utilised more widely and, through early intervention, prevent problems escalating.

In tackling ASB issues, it is important that a harm-centred approach is developed and interests of victims are considered at all times. Building alliances and partnerships is vital, as complex cases will often require multi-agency solutions. Responding to complaints, undertaking investigations and managing cases is challenging under normal circumstances. The Covid-19 crisis has introduced additional complications but these have also demonstrated that by using technology, there are alternative ways to secure resolution of problems.

RHE Global hopes to play its part in stemming the surge in ASB and in the protection of victims by supporting front line officers and service managers, providing platforms for communications between professionals, providing technological solutions, sharing examples of good practice and offering training opportunities.