Scheduled Maintenance on The Noise App 10th June 2021 The Noise App Customer Story: Delivering Evidence of Threatening and Abusive Behaviour 27th May 2021 The Noise App New Food Allergen Risk Assessment e-Learning Course 20th May 2021 Training Accessibility Changes to RHE Services 20th May 2021 The Noise App Thank You to Everyone Who Helped Make Our ASB Conference Happen 6th May 2021 Training New Controls on Domestic Solid Fuels 5th May 2021 Training Customer Story: Improving Service Delivery 28th April 2021 The Noise App ASB: Partnership Working 6th April 2021 RIAMS Help Businesses in Your Area Get Ahead 1st April 2021 Training Are you interested in Private Groups? 11th March 2021 RIAMS Help to Shape the Future of the Housing Health and Safety Rating System: Participate in our Online Surveys 3rd March 2021 Training RIAMS Search Improvements 19th February 2021 RIAMS Helping to Manage Service Demand Around ASB and Environmental Crime 3rd February 2021 Reportable ‘Open To All’ RIAMS Training Now Available 8th January 2021 RIAMS Attendance at the Welsh Noise Regulators Forum 10th December 2020 The Noise App RIAMS Survey Results and Winner Announcement 10th December 2020 RIAMS The Noise App Experiences - Bristol City Council 4th November 2020 The Noise App Keeping You Up-To-Date on Covid-19 Changes 30th October 2020 RIAMS Introducing David Smith - New Housing Forum Contributor 30th October 2020 RIAMS More Spaces Now Available for ASB Powers Webinar 29th October 2020 Training Coming Soon! ASB Powers Webinar 6th October 2020 Training World Environmental Health Day 29th September 2020 RIAMS Building and Fire Safety Reform Post-Hackitt 15th September 2020 RIAMS RIAMS Libraries User Survey 2020 4th September 2020 RIAMS Using Technology to Move with the Times 28th August 2020 The Noise App

Customer Story: Delivering Evidence of Threatening and Abusive Behaviour

27th May 2021 The Noise App

With their picturesque beaches and range of attractions, seaside towns are often considered to be idyllic places to visit and enjoy. But holidaying or day-tripping to such locations doesn’t necessarily provide an insight into the social and economic challenges some of the traditional holiday resorts face or the inequalities and deprivation experienced by residents. These issues have been recognised by the local government and attempts are being made to revitalise the towns and address, what has in some cases been, decades of decline in fortunes.

Media attention has focused on the impact that the Covid-19 pandemic had in areas of highest deprivation and where inequalities are greatest. In a similar way to rates of Covid infection, some of the most deprived areas saw a surge in cases of noise disturbance and Anti-social Behaviour. This has been the experience of Blackpool Council, which saw a huge increase in many different types of complaints. The Council recognises that there are complex societal challenges within some of its communities but is committed to dealing with these problems.

The authority acquired The Noise App in March 2020 and it was quickly integrated into the environmental protection team’s complaint investigation procedures. The app has enabled evidence to be gathered to progress investigations and support enforcement action. However, the need to deal quickly with those responsible and intervene to prevent problems escalating has seen the team embrace a new approach. By placing greater reliance on ASB provisions and, in so doing, strengthening collaborative arrangements with Lancashire Constabulary, officers have been able to get quick and effective resolution to what previously had been complicated and protracted investigations.

To find out more about the approach taken by Blackpool Council, click here.