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Join Us for the ASB Masterclass Event Series

21st July 2022 RIAMS

To coincide with the launch of our new RIAMS Community Safety streaming and content service, we have an exciting 12-month programme of events, all hosted by Janine Green, an award winning specialist in community safety and ASB. We’re kicking this off with a free-to-all webinar on the ‘Future of ASB’ on Tuesday 6 September. This event is now available to book here:

Subscribers to the new service will then have access to a further 11 live and interactive events. Take a look at each in more detail:

Effectively Diagnosing Reports of ASB – Tuesday 4 October 2022
This webinar will consider how to diagnose reports of ASB correctly, using professional curiosity, and how to recognise when an ASB report may be a symptom of something else, such as domestic abuse, cuckooing or hoarding.

Harm-centred Approaches to ASB Case Management – Tuesday 8 November 2022
Recognising harm and managing risk is a golden thread that runs through the entirety of an ASB case. This session will explore what a harm-centred approach means and why it is important, with an in-depth review of its application in the various stages of the case management process.

Effective Complainant Interviews and Action Planning – Tuesday 6 December 2022
In this session we will consider how best to interview the complainant, providing practical advice and guidance on managing common challenges. Action planning that engages the complainant and a look at the various methods at their disposal to record further incidents will also be covered.  

Effectively Investigating ASB Cases – Tuesday 10 January 2023
With an analysis of how best to investigate cases of ASB to ensure that the best evidence is to hand in deciding whether an incident has happened, this session will weigh up how much information is required, with reference to the civil standard of proof, as well as providing guidance on how to decide which course of action is more appropriate in each case.

The ASB Toolkit – Tuesday 7 February 2023
Examining  the tools available to address ASB, we get to grips with self-help options for residents, informal actions such as mediation, effective warning letters and acceptable behaviour contracts, and the legal powers, including injunctions, community protection notices and closure orders.  

The Community Trigger in Practice – Tuesday 7 March 2023
There is much misconception about the purpose of the community trigger, yet those who have embraced this important tool have seen real benefits, both for the residents and for their own case management. This session will focus on how to use the community trigger to best effect, sharing some case studies where it has worked well and providing advice and guidance as to how you can contribute to processes in your local areas.

Hate Crime in Housing – Tuesday 4 April 2023
In this specialist session, we will probe   the issue of hate crime and how we can recognise it. Exploring the important role of housing in tackling this issue, we will look atsome of the learning taken from previous serious case reviews alongside the steps that can be taken to reduce the harm and tackle any reports received.

Mental Health and Vulnerability – Tuesday 9 May 2023
Without question, some of the most challenging cases that a practitioner may manage is where the person causing the harm has poor mental health. This session will go through the practical steps to be taken during case management to ensure appropriate, well-informed decisions are made. It will dispel any myths around possible action, highlighting the steps the officer should take to overcome any challenges and exploring the importance of proportionality assessments and the possible impact of disability discrimination/public sector equality duty claims, with emphasis on how best to prepare and manage these.

Domestic Abuse and Housing – Tuesday 6 June 2023
Delving into the important role that housing plays in tackling domestic abuse in our communities, we will examine the signs to look out for, including how to use our contractors and traders as our eyes and ears. There will also be an examination of the adjustments we should make to our usual ASB processes, the support we can offer and the culture we should try to develop within our organisations, rounding off with consideration of the tools that are available to address domestic abuse and protect those at risk of harm.  

Cuckooing and Housing – Tuesday 4 July 2023
Cuckooing has become an emerging issue during recent years, involving criminals taking over the homes of vulnerable people and exploiting them in order to carry out illegal activity. This often gets reported to us as ASB by affected neighbours. This session will explore what cuckooing is, the different typologies, the signs to look for and the need for a public health approach. It will provide practical information on the partnership working required and the safeguarding processes that need to be followed.

Hoarding and Housing – Tuesday 1 Aug 2023
In the final specialist session, we will consider the most effective way of working with someone who is displaying hoarding behaviour. Analysing the signs that can suggest someone may be hoarding, the focus then moves to the variety of approaches we may take to engage the person effectively and try to manage the safety risks that hoarding behaviour can present. We will also reflect upon the needs of the person hoarding and how they may be a victim themselves, ostracised from their community – or themselves a sufferer of ASB.  

We really hope to see you there. Book the first event here and get in touch for more information or with any questions you might have on any of the upcoming events at