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Guest Blog: Banging on About School Dinners, By Will Hatchett, Journalist. 9th February 2023 RIAMS One week to go until RHE 2023 Housing Conference 9th February 2023 The Housing App RHE Global and HHSRS Review: A Big Thank You, By Alan Davies, Director of Housing 8th February 2023 The Housing App The Housing App Update - Important New Feature 8th February 2023 The Housing App International Reducing CO2 Emissions Day 2023  8th February 2023 The Housing App Guest Blog: Jim Nixon, Director of Community Safety  9th November 2022 The Noise App Guest Blog: The 22nd edition of Clay’s Handbook of Environmental Health. From Vice President, Stephen Battersby and the CIEH. 28th October 2022 The Noise App RHE Embarks on a UK-Wide Showcase 30th September 2022 RIAMS What is Environmental Health? 26th September 2022 The Noise App MEES: A Tool to Tackle Both Ends of the Temperature Scale? 8th September 2022 The Housing App How User Experience Informs Future Product Development. 7th September 2022 The Housing App RHE Global Delivers on Health and Safety! 25th August 2022 Training New Online Legal Training Available to Book in September 2022 4th August 2022 Training New ASB Courses Available to Book Now 28th July 2022 Training Don’t suffer in silence; seek advice and help 22nd July 2022 RIAMS Arrange your Free RIAMS Community Safety demo Now 22nd July 2022 RIAMS Join Us for the ASB Masterclass Event Series 21st July 2022 RIAMS ASB Awareness week and RIAMS Community Safety 20th July 2022 RIAMS RIAMS – Community Safety Library 18th July 2022 RIAMS Less Than One Week to go Until RHE Noise Conference 23rd June 2022 Training Come and See us at CIH Manchester 21st June 2022 The Noise App The Housing App Updates 17th June 2022 The Housing App Noise Conference Strikes the Right Note 8th June 2022 Training RHE’s First Annual Noise Conference 26th May 2022 Training

How User Experience Informs Future Product Development.

7th September 2022 The Housing App

What we do.
We recently announced the release of The Housing App, our dedicated platform for property inspections, surveys and HHSRS assessments, 

As with all our products, we are continually looking at ways that we can improve the experience and functionality. Not only because technology is ever-evolving but so are the needs of our customers. 

We do this by exploring the user journey in detail, through thorough testing and from talking to our product users. We have recently released some new features to The Housing App and these changes were developed in the same way; by our dedicated team of product testers and user experience designers, of which Csenge, is one of them. 

How it’s done.
Csenge has spent time interviewing Environmental Health Officers to fully understand how our products are being used, any shortfalls and ways we can do better. In this way she has been able to act as a representative for both the customer and our development team. By setting up focus groups and 1:1’s, Csenge has been able to fully understand how our products are used in a real world context.

Before any changes are made to a product, Csenge will consider the following;

  • Is the feature something that will improve user experience?
  • Does it solve a problem?
  • Does this change resolve the long term problem that the user is facing
  • Can this change be implemented in the short term? Or does it need longer term planning?
  • What is required from a development point of view?
  • Is this new feature accessible and intuitive for all product users?

What next?
Once our products have undergone a release, the next steps are to continue using our focus group representatives for feedback on the changes. Before starting preparations for the next round of developments…

Keep an eye out for any recruitment drives we do for focus groups - as we welcome honest feedback and reviews. Or get in touch directly with our support desk.

Take a look at The Housing App in more detail. Or chat to the team to arrange a demo.