The RHE Global Noise Summit brought together noise practitioners from across the sector for two days of discussion, learning and knowledge sharing around domestic noise. While the presentations covered a wide range of topics, five key themes emerged.

1. Domestic noise complaints remain a significant and growing challenge

A consistent message throughout the summit was that domestic noise complaints have continued to rise since the COVID-19 pandemic. Many practitioners reported sustained demand on services at a time when local authorities are facing increasing financial pressures, difficulties recruiting and retaining experienced staff, and competing service priorities. These challenges are placing additional strain on already stretched teams and highlight the need for organisations to review how complaints are managed, prioritised and resourced. The scale of the challenge reinforces the importance of effective, evidence-based approaches to investigation and resolution.

2. We must never lose sight of the human and public health impact of noise

One of the most powerful sessions came from our lived experience speaker, who shared the impact that persistent dog barking had on their daily life and wellbeing. Their story served as a timely reminder that behind every complaint is a person affected by noise. As practitioners, it is important that we recognise not only the technical aspects of our work but also the wider public health and quality of life issues associated with prolonged noise exposure.

3. Partnership working is essential to achieving successful outcomes

The summit reinforced the value of strong partnership working between local authorities, housing providers, environmental health teams and other stakeholders. Domestic noise issues are often complex and rarely resolved by a single organisation acting alone. Sharing information, coordinating responses and learning from one another can lead to more effective and sustainable solutions for residents.

4. Practitioners need the right tools, evidence and skills

Several presentations demonstrated the effectiveness of The Noise App in capturing high-quality evidence and supporting enforcement action, including its use in court proceedings. Equally important was the session on conflict resolution, which provided practical strategies for managing difficult interactions. A clear message emerged that practitioners should never accept abuse, intimidation or threats as part of their role and should be equipped with the skills and support needed to manage challenging situations safely and professionally.

5. New technologies bring new challenges and opportunities

The increasing installation of heat pumps in domestic settings is creating new challenges for noise practitioners. The summit highlighted examples of inadequate investigative approaches and provided valuable guidance on best practice when assessing complaints. As technologies evolve, practitioners must continue to develop their knowledge and ensure investigations are robust, proportionate and capable of delivering appropriate resolutions.

Looking Forward

Perhaps the most encouraging outcome of the summit was the level of engagement between delegates. The discussions, questions and exchange of good practice demonstrated the strength of the noise practitioner community. By continuing to share experiences, learn from one another and work collaboratively, we can strengthen our collective response to domestic noise complaints and improve outcomes for the communities we serve.