Artificial intelligence is transforming many industries and housing regulation is no exception. We have embraced this technology in a careful and responsible way so that it supports professionals without ever replacing their judgement. Our goal is simple, we want to remove repetitive administrative tasks and give officers more time to focus on what matters most. Safer homes and better outcomes for residents.

One of the most helpful places where AI works behind the scenes is in generating a Schedule of Works. After an initial inspection, the system reviews the information provided and the officer then determines whether any remedial work may be required. The generated document then produces a clear and structure that summarises what needs to happen next. This feature saves time and reduces the burden of writing detailed reports from scratch. It also ensures that nothing important is overlooked. The professional remains firmly in control throughout and always has the opportunity to review, edit and approve the document before it is shared or finalised.

This careful balance between automated support and human expertise runs through every part of our AI design. Whenever the system prepares content or suggests wording the officer is invited to check the accuracy and confirm that it reflects their professional judgement. Nothing is ever published or actioned automatically. The officer is the final decision maker at every step.

We also include a human in the loop feature to help us continuously improve the quality of our tools. After reviewing AI-generated content, users can tell us how accurate they felt the output was. This feedback helps us refine the prompts that power our models and ensures that the system becomes more helpful over time. It keeps the professional community at the heart of how our technology evolves.

We believe AI should support housing professionals rather than replace them. It should simplify complex workflows, reduce administrative pressure and help officers focus on their expertise and decision-making. At The Housing App, we are committed to designing AI features that are transparent, reliable and always guided by the people who use them every day.

If you would like to see how these features work in practice or discuss how AI can support your team, we would be happy to talk.