At The Housing App, we recognise the importance of early intervention in addressing housing conditions and tenant well-being. In response to growing concerns regarding the under-reporting of property issues and in support of the principles behind Awaab’s Law, we’re proud to announce a new feature within our app that helps bridge the gap between tenants and local authority officers.

This update enables officers to invite tenants directly to report housing defects and problems through The Housing App. Whether it’s a leak, visible mould or another issue, tenants can upload images and provide a description straight to the officer’s dashboard. This creates a clearer and instant line of communication, making it easier to capture the reality of conditions as experienced by tenants.

To help officers deal with these reports quickly and effectively, we’ve integrated a tool called AI Assist. This AI-powered feature analyses the images and descriptions submitted by tenants, identifying potential hazards and providing a summarised assessment in the dashboard. Officers can then review these insights, add their own written observations and link the relevant HHSRS hazards, all within the same workflow.

This new functionality will be especially valuable in the context of damp and mould investigations. By helping officers triage cases at the earliest stage, AI Assist supports better-informed decisions about when and how to follow up with inspections, such as highlighting the presence of mould growth in a child’s bedroom, facilitating a prompt response to the most serious matters. It not only improves the investigative process but also provides tenants with a clearer route to have their voices heard.

To explore how The Housing App can help your organisation respond to housing concerns more proactively, click here to request a free four-week trial.