Few challenges test the skills and resilience of local authority officers quite like neighbour noise. On the surface, it may seem like a simple complaint about loud music, barking dogs or late-night DIY – but in practice, noise issues are rarely that straightforward.

Behind every report lies a mix of expectations, emotions and community dynamics. What starts as an irritation can quickly escalate into a long-term dispute, and the line between a noise nuisance and anti-social behaviour (ASB) can blur fast. For enforcement and environmental health teams, the task is not just to investigate, but to resolve – fairly, legally and with empathy.

Achieving that balance requires confidence in the law, good professional judgement and a practical approach that works under real-world pressures. Understanding the links between common law nuisance, statutory nuisance and ASB legislation is essential – as is knowing how to build a defendable process and communicate effectively with all parties involved.

To help professionals strengthen those skills, Chartered Environmental Health Practitioner and public health veteran Tony Lewis will be delivering the Neighbour Noise Investigation (Online) course on 27–28 November 2025 (09:15–12:45 both days).

This two-part online training, delivered via MS Teams, has been designed specifically for UK-based enforcement, environmental health and community safety personnel. Across two half-days, delegates will explore:

• The legal foundations of nuisance and ASB

• Good practice for managing service requests and investigations

• Practical strategies for resolving recurring noise problems

• The use of tools such as The Noise App and sound-level meters (SLMs).

The sessions are interactive and discussion-led, offering an engaging virtual learning experience that matches the experience of face-to-face delivery.

Neighbour noise is one of the most common – and often most challenging – issues faced by local authorities. Getting it right matters, not just for legal compliance but also for community confidence and fairness.

If you’re involved in investigating or managing noise complaints, this course is an opportunity to refresh your knowledge, gain practical insights and strengthen your professional practice.

Find out more and secure your place here:Neighbour Noise Investigation (Online)